For product support requests, please email us at support@ozobot.com.

Effective October 1, 2017, Ozobot offers a 1-year warranty against manufacturer defects. This warranty is only valid with proof of purchase from https://shop.ozobot.com or an authorized re-seller of the Ozobot (hereafter, the “Ozobot Product”). Warranty is void if (1) the Ozobot Product is opened or tampered with, (2) the Ozobot Product is used in a manner for which it was not designed or authorized, or (3) the Ozobot Product is used with products, hardware, parts or conversions not supplied by Ozobot. If there is an issue with your Ozobot Product within 30 days, then you should first try to obtain a replacement from the original place of purchase. If it is outside of the 30-day return window, then you may contact us at support@ozobot.com if you have purchased the Ozobot Product within 1 year and can provide proof of purchase.

The foregoing warranty will be, at Ozobot’s sole discretion, repair or replacement of the Ozobot Product, or, if neither of the foregoing are reasonably available, a refund of the amount you paid, less amounts attributable to your prior use. Ozobot does not warrant that the Ozobot Product will operate without interruption or will be error-free or that all errors may be corrected. If you are a consumer, this warranty is in addition to and does not affect your rights under applicable law.

Disclaimer: Except as expressly set forth above, Ozobot makes no warranties, whether express, implied, statutory or otherwise, with respect to the Ozobot Product. Ozobot and its re-sellers and suppliers specifically disclaim all other express, statutory and implied warranties and conditions, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement and the implied condition of satisfactory quality. The Ozobot Product is supplied on an “as is” basis without warranty except as expressly stated above. You otherwise assume all responsibility for the selection of the Ozobot Product to achieve your intended results and for the installation and use of the Ozobot Product.

Purchases made before October 1, 2017 remain subject to a 90-day warranty.

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